Meet the Team

David Todd

Company Position

Chief Executive Officer

Joined 3tc Software

2001

Responsibilities

Developing the strategy and vision to ensure we continue to deliver real benefits to our existing and future customers.

Summary of Relevant Experience:

David joined as the Financial and Commercial Controller in 2001 before heading up a management buyout in 2004. Leading the business rename to 3tc Software established the business as an independent company which has since grown in turnover year on year.

Simon Clough

Company Position

Chief Technology Officer

Joined 3tc Software

1996

Responsibilities

Previously a Control Room Systems Consultant, responsible for technical implementation of Mobilising Systems products, ICT and strategic portfolio development.

 

Summary of Relevant Experience:

Simon joined the company in 1994 as a Software Developer, working on software projects for Fire Brigade customers, in particular Fire Safety and Risk Assessment. Simon has been involved in the development and delivery of new products and support of existing solutions. Simon currently leads the design and development of new systems and was Lead Software Consultant. Simon is a member of the Board of Directors and a Shareholder in 3tc Software Ltd.

Phil Toase CBE QFSM DL BSc MCGI FIFireE

Company Position

Chairman

Joined 3tc Software

2008

Responsibilities

Promotion and networking of 3tc Software’s product range to key contacts and utilising his previous experience as a Chief Fire Officer to influence development.

 

Summary of Relevant Experience:

Former Chief Fire Officer previously serving at West Yorkshire Fire and Rescue Service. Phil brings a wealth of experience to 3tc Software and has helped define the long term and strategic plan for 3tc Software to be able to continue to provide software solutions around mission critical applications not just in the UK but across the world.

Steve Taylor BA MA MSc

Company Position

Director

Joined 3tc Software

1982

Responsibilities

Solution design and integration, Fire service critical operational systems and adviser and supervision of support services.

 

Summary of Relevant Experience:

For the last 30 years Steve has been involved in supplying and supporting critical operational systems to the UK fire service including control room, station and mobile technology. Steve was the lead engineer for the provision and support of a previous control room solution for London Fire Brigade and several other clients.

Steve is a member of the Board of Directors and a Shareholder in 3tc Software Ltd.

Wendy Porter

Company Position

Technical Author/Training Instructor

Joined 3tc Software

2007

Responsibilities

PTS support calls, written documentation, i.e. version control, manuals, release notes, change control processes and requests.  Wendy also assists with software upgrades where necessary and carries out testing on the core Meridian product as well as mobile and online bookings prior to a new release.

Summary of Relevant Experience:

Wendy has 12 years’ experience working with PTS software systems. Prior to that she worked for 10 years within the Ambulance Service, both in an operational PTS role in the control room and in the latter years within IT.

Mark Illstone

Company Position

Support Engineer

Joined 3tc Software

2015

Responsibilities

To provide a high level of support to the 3tc Software product range in use by various FRSs and ambulance services.

Summary of Relevant Experience:

Mark has several years of experience working in a customer facing IT support role, providing fast and effective report to a number of clients.

Lylie Moore

Company Position

Project Manager

Joined 3tc Software

2014

Responsibilities

Results driven Project Manager (PRINCE2) with valuable experience of successfully delivering projects within transformational change programmes.

Responsible for planning, delegating, monitoring and control of all aspects of the project and delivering within time schedule and cost.

Summary of Relevant Experience:

Lylie has successfully delivered a full Command and Control Systems into County Durham & Darlington and Tasmanian Ambulance Service, an Incident Recording System to Cambridge FRS and has managed the successful implementation of a major Command and Control upgrade for South East Coast Ambulance NHS Trust.

Atul Patel

Company Position

Product Manager

Joined 3tc Software

2016

Responsibilities

Atul is responsible for managing and developing our product portfolio, leading our roadmaps and ensuring that our software remains at the forefront of customer requirements.

 

Summary of Relevant Experience:

Atul has spent many years in software development and was with 3tc Software from 1994 to 2013 where, among other roles, he led the Mobile Data team.  After a couple of years working for Capita he rejoined 3tc Software and has been working across all products.

Lesley Taylor

Company Position

FRS Control Business Advisor

Joined 3tc Software

2010

Responsibilities

Lesley is Fire Service Control business advisor at 3tc Software on all operational processes. Lesley is involved in system feature design, business process design, training and in-life business process adoption.

Summary of Relevant Experience:

Lesley was Control Manager at Derbyshire FRS for the past 25 years, and has been involved in the procurement and delivery of two generations of control room systems. She played a significant role during the FiReControl project advising the central project team on system requirements alongside representatives from other Fire and Rescue services. Over the years she has adopted a number of innovative processes into her control room aimed at improving control room and overall Fire and Rescue service performance.

Lisa Hall

Company Position

Customer Services Manager

Joined 3tc Software

2015

Responsibilities

Provide effective, efficient support and delivery of 3tc Software Services across a broad range of products deployed within all client organisations.

Summary of Relevant Experience:

Lisa has 25+ years of experience within the field of Client Services ranging from Customer Service, Sales, Account Management and IT Support, primarily in the Service provision sector. As Lisa has previously worked within a variety of business sectors, we are looking to incorporate her knowledge into maintaining a positive and efficient service to our clients at all times.

Andy Pye

Company Position

B.I. Technical Lead Engineer

Joined 3tc Software

2001

Responsibilities

Design, planning, scheduling and development of our Business Intelligence products.

Summary of Relevant Experience:

Andy joined us as a graduate software engineer in 2001 and worked at 3tc Software for a year before moving on to BAE Systems. He returned to the business in 2004 as Software Development Team Lead and since then has worked on most of our .NET-based software solutions.

Donna Hopper

Company Position

Sales Executive

Joined 3tc Software

2006

Responsibilities

Increasing revenues via new business sales, organic growth and partnership development.

Summary of Relevant Experience:

Donna has worked within the emergency services sector for many years, focusing on the ambulance sector of the business. She is a key relationship manager maintaining existing relationships whilst having a focus on securing new business across the ambulance market and in new markets such as local authorities.

Imran Asra

Company Position

Product Lead - Support Engineer

Joined 3tc Software

2008

Responsibilities

To provide technical support on a variety of applications. Assist and support other members of the support team regarding issues raised by customers. Configuration and implementation of applications at customer sites. Upgrading and fixing current application issues.

Summary of Relevant Experience:

Imran has over 20 years of IT experience ranging from development to technical support of applications. Desktop and server infrastructure experience and knowledge gathered in previous employments. Worked in both the public and private sectors. Knowledge of extensive range of applications and technologies.

Steve Cox

Company Position

Support Engineer

Joined 3tc Software

2009

Responsibilities

Application support, IT support

Summary of Relevant Experience:

Steve has 20 years experience in IT programming and application support, SQL server databases.

Malsha Fernando

Company Position

Support and Development Engineer

Joined 3tc Software

2012

Responsibilities

Provide high quality software solutions, exceeding customer expectations while providing in depth technical support for already existing applications.

Summary of Relevant Experience:

Malsha has a lot of hands on experience on 3tc Software applications and systems in the areas of software development, development support, database administration and customer support. Prior to 3tc Software she worked on a leading ERP application as a Software Engineer.

Robert Utchanah

Company Position

Client Communications Coordinator

Joined 3tc Software

2013

Responsibilities

Customer liaison in terms of support and service delivery for our PTS customers.

Summary of Relevant Experience:

Robert has over 30 years’ experience in working with the NHS  (Ambulance Services and in particular Patient Transport Services). He also has more than 20 years’ experience working with the Meridian system. Robert’s in depth knowledge of PTS and A&E operations are vital to the development of our software as well as his ability to provide ideas on a consultancy basis to our PTS customers within the NHS and private sector.

3tc software logo

Rob Wilson

Company Position

Sales Executive

Joined 3tc Software

2016

Responsibilities

Increasing revenues via new business sales, organic growth and partnership development.

Summary of Relevant Experience:

Rob has over 20 years’ experience working within the Emergency Services market, specialising in control room, mobilisation and communications systems.  Rob’s role is to develop new business and strengthen 3tc Software’s existing relationships across its Police and Fire and Rescue Service customers as well as to explore potential new product and market opportunities.