Customer support is very important to us because we know how important working systems are to you.
Our customer service team focus on maintaining the various mission critical control systems, decision support applications and scheduling systems which we have deployed within the emergency services and private sector since the 1980’s.
As part of our commitment to customer service, a permanently staffed service desk operates during office hours. We also have a round the clock service available if your business requires it. This service desk provides immediate contact and enables access to our suite of experts who will support your system.
We are proud of our customer commitment and have many customers who have been with us for decades. Click here
to download a copy of our customer charter.
We hold regular user groups based around our products giving you an opportunity to talk directly to our developers, give your feedback and request enhancements. We also invite all our customers to these and they provide a great opportunity for you to network with like-minded individuals from other operations.
We produce comprehensive roadmaps for all our products to demonstrate our development plans. Proud to be at the forefront of software development, we don’t rest on our laurels and combine feedback from our customers and input from our expert developers to constantly stay ahead of the curve.