A few of our customer facing staff:
Donna Hopper – Account Manager
I have worked for 3tc for 17 years, within the emergency services sector, as a key relationship
manager, maintaining existing relationships whilst having a focus on securing new business. I enjoy
building relationships with our Clients and making sure that they are happy.
At the weekends I like to relax by caravanning with the family, walking our dog Ollie and hosting dinner parties. I also enjoy a nice cold glass of Chablis.
Facts: I have size 3 feet and I’m told I cook the best Sunday dinner around. I won a sandcastle building competition in Scarborough when I was younger.
April Clough – Business Analyst
I have been working with Emergency Service Software for the past 15 years and with 3tc for 10 years, and have been involved with the Guardian Command and Control system since its inception. I love working with our customers and with our developers to ensure that our software provides real-world value.
Evenings or weekends I can be found pounding the pavements or covered in mud in the local woods or fields as the ladies team captain for my running club.
Facts: I am afraid of heights, but once jumped out of a plane at 13,000 ft. I have been kissed by Phil
“The Power” Taylor (16 times Darts World Champion).
Nikki Favell (Cooper) – Product Manager
I have been with 3tc for over 5 years and I am a PRINCE2 and AgilePM Practitioner as began at 3tc as a Project Manager. As Product Manager and Owner, I am now responsible for two of our products, I’m much more involved with the scrum teams and Agile events and an ultimately responsible for the product vision and direction. I love meeting new people and interacting with my colleagues and our Customers to reach joint goals and really enjoy my job.
When I’m not in the office, you’ll find me either on stage in local shows or backpacking abroad. Q. How would I describe myself? A. As an extrovert with plenty of energy!
Facts: I have travelled to over 25 countries and I am qualified Personal Trainer and PADI scuba diver.
Atul Patel – Product Manager
I’ve been working at 3tc for over 22 years holding various technical and management roles. My passion is all about helping emergency services gain the best solutions, which solve their problems. I always enjoy my interactions with the emergency services personnel and partners that I engage with. As a Product Manager, I’m able to influence and direct the product development lifecycle, ensuring we build and deliver products that are engaging, reliable and deliver benefits to users and their organisation as a whole.
Fact: I was given the opportunity to fly a Yak52 aerobatic plane and lived to tell the tale!
Ian Davison – Technical Project Manager.
I am a Prince 2 Practitioner and have been a software project manager for over 15 years. Previously I was a software engineer for over 20 years mainly with embedded environments such as mobile phones and originally Games. In the last decade I have worked onsite and offsite all over Europe and the world both permanent and contract working with some of the biggest global companies in the software and semiconductor industries. I joined 3tc in April 2021 and have worked mainly on our CAD delivery with emergency services.
When not at work I have a passion for Heritage Railways and Second World War Aircraft.
Facts: I once qualified as an official UK baseball umpire and all the equestrian rosettes in our house were awarded to me.
Sara Holland – Project Manager
I joined 3tc as Project Manager in 2020 and have experience in managing and delivering client strategic projects and programme management at a global level. With hands-on involvement supporting staff and ensuring projects are delivered within scope and on time. I also possess a working background in Implementation, Operational Excellence, Training and Best Practice.
Outside of work, I love weekends away with the hubby and 2 kids and spa weekends with the girls, accompanied by a large glass of Prosecco or two!!
Fact: Ended up in A&E with a broken elbow after only achieving half a roller rink circuit, bad move on my part thinking I had still got it from my roller disco days!!!
Robin Bigger – Emergency Services Consultant
Following a long and rewarding career with NI Fire & Rescue Service, latterly as Head of Control & Operational Communications, I have joined the 3tc team as their Emergency Services Consultant. I am proud that together with 3tc colleagues I can continue my lifelong passion of providing the very best possible life & mission critical control room and ‘at incident’ solutions to those at the sharp end, where seconds along with resilient and effective applications really do count.
Previously as a senior fire officer, with responsibility for operational communications, I worked with many different suppliers and agencies on many different ‘blue light’ projects and I know from experience that 3tc’s applications, already trusted by many of the UK’s emergency services, really do provide world class solutions that absolutely do work for our equally world class emergency services. Being able to give that assurance about our solutions to emergency service colleagues is the focus of what I do at 3tc and is extremely important to me.
With lots of experience that includes Control Centre Management, C&C, Command Support, GIS, Strategic Response Planning, Training, Incident Management, Operational Communications, Incident Ground Technology, Solution Design, Project Management and Procurement, I provide first-hand experience and valuable insight of the ‘blue light’ world for the 3tc team.
Outside of work you could find me spending time on the beautiful North Coast of Northern Ireland or perhaps researching local history, cooking Sunday lunch or carrying out some DIY.
Fact: I have had a brief acting career in a local production, sung in a choir and am qualified as a CAA accredited emergency services UAS (drone) pilot.